FREQUENTLY ASKED QUESTIONS

Register In 3 Easy Steps

1. Find your court. We are approved by the Arizona Supreme Court for nearly all Superior court locations.
2. Review your price. AZ Defensive Driving by Safe2Drive guarantees the lowest price. Call us if you find one lower.
3. Create a username and password. You use these credentials to log in and out of the website.

We do NOT offer the Traffic Survival Program. We only offer Defensive Driving School (a.k.a. Traffic School).

Yes, if:

• You have not attended an AZ DD Program for ticket dismissal in the last 12 months of the date of this citation.
• Your violation code is on the list of eligible violations.
• The violation did not cause injury or death.
• You are not less than seven days away from your court date.

If you hold a commercial driver license, you are eligible to take a Defensive Driving course to dismiss a civil traffic moving violation if you meet the eligibility requirements listed above as well as the following requirements:

• You take the Defensive Driving course on or after 9/1/2019.
• You were driving a vehicle requiring a Class D or a Class M license (i.e., you were driving a non-commercial vehicle).
• The vehicle was not being used for commercial purposes.

Note: If you choose to attend defensive driving school (DDS), and you are eligible to attend, DO NOT pay the courts for the violation that you are wanting to attend DDS for. You will pay the court fees to Safe2Drive and once you complete the course, we will pay the fees to the court for you. If you pay the court ahead of time, the court will not accept the completion of the course.

Eligible Violations

In order to be eligible, your violation must also be on the list of eligible violations.

How Schools Verify Your Eligibility

Schools are required to verify your eligibility with the Supreme Court prior to giving you access to the course. Here is how we do it:

1. Once you have completed the registration process, we use the information you provide to ensure your eligibility with the State of Arizona. Eligibility is typically verified within 30 minutes of registration.
2. Watch for your eligibility alert on our "Welcome Back" page after you log in.

Important: The "Welcome Back" page does not refresh itself. Please refresh your browser if you do not see the eligibility alert.

If we still do not have a copy of your citation, it can be uploaded to your account, emailed to us at support@safe2drive.com or faxed to (858) 225-8699. (We suggest tracing over all citations that are hand written in order to ensure legibility.)

If you hold a commercial driver license, you are eligible to take a Defensive Driving course to dismiss a civil traffic moving violation if you meet the following requirements:

• You take the Defensive Driving course on or after 9/1/2019.
• You were driving a vehicle requiring a Class D or a Class M license (i.e., you were driving a non-commercial vehicle).
• The vehicle was not being used for commercial purposes.
• You have not attended an AZ DD Program for ticket dismissal in the last 12 months of the date of this citation.
• Your violation code is on the list of eligible violations.
• The violation did not cause injury or death.
• You are not less than seven days away from your court date.

Tips to Find Your Court

1. Your court is identified on your citation by id, name, address, and zip.
2. It helps to know the county in which your court resides.
3. Each court in Arizona has a unique ID. This is the most reliable way to find your court.

Strange Court Names and Locations

We have noticed strange things about some court names. Sometimes the court name on the citation is not the name the Arizona State Supreme Court uses.

1. Cochise County Justice Court Precinct 5 is also called Sierra Vista JP (ID:0205).
2. The words 'Magistrate Court' and 'City Court' mean 'Municipal Court'.
3. Maricopa Municipal Court is in Pinal County ... not Maricopa County.

Your options:

Tips

1. Take a picture and upload it or e-mail it to us. Take the picture head on.
2. Faxes are often hard to read (too faint). Avoid delays by using a marker to pencil in.
3. The following items are most important to see clearly:
   • First and Last Name
   • Date of Birth
   • Driver License #
   • Complaint #
   • Violation Date
   • Violation Code
   • Court Name and Address
   • Court Date

The State of Arizona requires that you finish the course seven days prior to your court date.

Continuances

Rules for continuances vary by court. Call the Court for the best information.

You should contact the court directly to see if you can obtain an extension. Rules for extensions vary by court.

The cost of the course consists of the course fee, the processing fee, the state fee and the court fee. All schools are required to collect the state fee and court fee. These fees are then sent onto the state and court respectively.

Note: If you choose to attend defensive driving school (DDS), and you are eligible to attend, DO NOT pay the courts for the violation that you are wanting to attend DDS for. You will pay the court fees to Safe2Drive and once you complete the course, we will pay the fees to the court for you. If you pay the court ahead of time, the court will not accept the completion of the course.

AZ Defensive Driving by Safe2Drive offers several payment options, including credit card online, credit card by phone, or check by mail.

State Fee = An administrative fee for giving you the privilege of taking defensive driving. Please note, due to a recent law change (HB 2527), students who receive a ticket on or after January 1, 2019 will be charged a state fee of $24. Students who received a ticket before January 1, 2019 will be charged a state fee of $20. The state surcharge is $45.

Court Fee = Otherwise known as diversion fee. This is an administrative fee that the court charges to divert your citation from your record. We pay your court fee directly to the Court Clerk.

The State fee and Court fee are not fines. Your fines were waived when you chose the option of defensive driving.

If you choose to attend defensive driving school (DDS), and you are eligible to attend, DO NOT pay the courts for the violation that you are wanting to attend DDS for. You will pay the court fees to Safe2Drive and once you complete the course, we will pay the fees to the court for you. If you pay the court ahead of time, the court will not accept the completion of the course.

Once a student begins the course, there will be no refund of the course fee. If a student requests a refund before they start the course, we will issue a refund of the course fee minus a $9.95 processing fee.

The State of Arizona has specific rules about when state and court fees may be refunded. Your state and court fees will only be refunded if you did not start the course, the officer failed to file your citation with the court, or your citation is dismissed by a jurisdictional court on its own motion for technical problems not correctable under civil traffic rules of court.

Although the state fees will not be refunded under any circumstances other than those stated above, at its discretion, a court may allow a refund of a court diversion fee to a student (this is a court by court decision).

We mail checks once a week. They usually arrive at the court house in 7 days or less after completion.

The AZ Defensive Driving course is a program designed to help drivers learn defensive driving techniques and dismiss eligible traffic violations. The benefits of taking the course include ticket dismissal, avoiding points on your driving record, or satisfying a court order.

Lessons and Quizzes

Our Arizona Defensive Driving course is four hours long, as is mandated by the state of Arizona. The course consists of 16 short lessons that are timed to ensure you spend the minimum required time in the course. At the end of each lesson is a 3-question multiple-choice quiz. You must answer all three questions correctly to proceed to the next lesson. You may retake the lesson quizzes as many times as necessary to pass.

Identity Verification Questions

Throughout the course, you will encounter identity verification questions, as is required by the state of Arizona. These are questions that are unique to you that you will answer during registration and then answer again as you encounter them in the course. According to Arizona’s rules, you must answer the identity verification questions correctly to proceed with the course. If you answer an identity verification question incorrectly, you will be presented with a second question. If you answer that second question correctly, you may proceed with the course. If you answer the second question incorrectly, you will be prompted to call our Customer Support line, where we will attempt to verify your identity. If we are able to successfully verify your identity, you will have to start the course over from the beginning. This identity verification procedure is required by the state of Arizona for all Defensive Driving courses.

Final Exam

There is no final exam in our course. Once you complete the last lesson quiz, pass the last identity verification question, and fill out the course evaluation form, you're done!

Course Evaluation

We will ask you to complete a quick course evaluation form at the end of the course. Let us know what you thought about your course experience!

Receipt of Completion

When you complete the course, we will email you your Receipt of Completion you can keep for your records. You can also print a copy online from your account. We will electronically notify the court of your completion within 1 business day. The courts do not process the completion in their system until they have received the payment. Please be assured that the court will process your completion using the date you completed the course, not the date that they process the completion. Be sure to check with the court 7-10 business days after completing the course to ensure they have processed your completion.

Yes, the course is mobile-friendly and can be taken on any device with internet access.

We provide an unlimited number of logins. Just use your username and password to login. We take you back to where you left off each time you return.

We record the amount of time you spend in each lesson.

Throughout the course, you will encounter identity verification questions. These are required by the state of Arizona to ensure you are the one completing your course. Identity verification questions are questions that are unique to you that you will answer during registration and then answer again as you encounter them in the course. One example of an identity verification question is, "What is your favorite color?" You must select your answer from a dropdown menu we provide.

According to Arizona’s rules, you must answer the identity verification questions correctly to proceed with the course. If you answer an identity verification question incorrectly, you will be presented with a second question. If you answer that second question correctly, you may proceed with the course. If you answer the second question incorrectly, you will be prompted to call our Customer Support line, where we will attempt to verify your identity. If we are able to successfully verify your identity, you will have to start the course over from the beginning. According to the state of Arizona's rules, these identity verification procedures must be followed by all Defensive Driving courses in the state of Arizona.

No. There is no final exam in our course. Once you complete the last lesson quiz, pass the last identity verification question, and fill out the course evaluation form, you're done!

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AZ Defensive Driving by Safe2Drive is required to notify your court electronically of your course completion. We also forward your Diversion Fees to your court. Please allow the court ample time to process your course completion.

Important: Your court goes by your completion date, not the date they process your completion.

We will email you your Receipt of Completion for your records after you complete the course. You can also print a copy online from your account.